If you wish to return any item(s) from your order you must notify us of your intention to return with 14 days from date of delivery.

Items must be undamaged and in sellable condition and must be returned in their original condition in a sealed box, with all garment tags attached. Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit.

Please note items received outside of the specified returns period will not be accepted.

Return your product

  • Request a return by contacting us on clientservices@thelavenderswan.com
  • We will then contact you within a reasonable time to confirm whether your return has been authorised. If your return request has been authorised, we will email you return instructions, a pre-paid returns label must be included in the return package.
  • Enclose the item(s) you wish to return in the original box and address it to 95 Zwaanswyk Road, Steenberg, 7945.
  • Print and attach the pre-paid returns label to the outside of the box.

When you request return authorisation, the cost of the return will be shown in the Returns Portal and deducted from the refund amount.

Upon receipt of the return and confirmation that it has been returned in accordance with the applicable requirements, you will get reimbursed for the actual paid price of the item(s) returned.

We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

If you have paid import charges in connection with your order (either pre-paid at checkout or paid upon receipt of the order directly to the applicable authority), you acknowledge that (a) you must seek reimbursement directly from the applicable authority in your country, (b) it will be your sole responsibility to claim such import charges back from the applicable authority in your country, and (c) we cannot guarantee that such claim will be successful. If you have pre-paid import charges through at checkout, upon your written request we may exert appropriate efforts to assist you in obtaining reimbursement of such import charges.

Refunds

We issue refunds for purchases made within 30 days of the original purchase of the garment. Once the items have been received, they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price directly to the original method of payment used for purchase. Your return postage costs are not refundable.

Refunds will be credited to your original method of payment. Original duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been receipted and inspected please allow 5-10 working days for a refund to be credited back to your payment method.

Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.

Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

Cancelling Your Order

You need to notify us of your decision to cancel your order within 14 days from the day after the day on which you receive the last item in your order.

To exercise the right to cancel, please inform us by emailing us at : clientservices@thelavenderswan.com 

On receipt of your notice of order cancellation, client services will contact you with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.

Please note that you must cover the cost of the return shipment, as our free shipping and collection services do not apply to order cancellations.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at the address provided in your email with instructions. 

All items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

If you have any questions regarding international returns please contact us on clientservices@thelavenderswan.com

Please note items received outside of the specified returns period will not be accepted.

Prices

The price of products may be either pre-set to your local currency or calculated according to the rate of exchange between the base currency that you select as part of the purchase process at the time you create your order and displayed at checkout.

Prices shown on our international Website will be charged in your local currency and are inclusive of VAT. Prices do not include taxes & duties.

All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.

Accounts

When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar, or obscene.

We reserve the right to refuse service, terminate accounts, remove, or edit content, or cancel orders at our sole discretion.

No Use by Minors

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

Intellectual Property

Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of The Lavender Swan and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of The Lavender Swan.

Governing Law

These Terms shall be governed and construed following the laws of South Africa, which governing law applies to an agreement without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

Amendments to Terms

We may amend the Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently, so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.