When your order is shipped, we will send you a confirmatory email. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Please note this can take longer during our sale periods when it may take up to 10 days for shipments to be dispatched.

Delivery times are estimates and start from the date of dispatch. Please note that in some areas there is a limited range of delivery services available. We will ensure to send your order out as quickly as possible, we however cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

For security reasons, all thelavenderswan.com online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.

If you have any questions regarding international delivery please contact us on clientservices@thelavenderswan.com.

Shipping rates & delivery estimates

Shipping is free worldwide.

Estimated delivery time

21-30 business days for international shipments and up to 7 days for South African deliveries
* Express delivery is only available for orders with delivery addresses within South Africa.
Delivery delays can occasionally occur.

Order tracking

The tracking number will be active within 24 hours from the time the order is dispatched.

Customs, Duties, and Taxes

The Lavender Swan is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).

Damages

The Lavender Swan is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
For any questions please contact clientservices@thelavenderswan.com.